FAQS

No, we are open seasonally from March through November. The resort closes at the beginning of December each year.

Check-in is at 2 PM. Check-out is at 12 PM. You may call the Resort Office the morning of your arrival to check on early check-in availability or the morning of your departure for late check-out options. Early or late check-ins are not guaranteed and are unavailable on holiday weekends.

Yes. Visitors staying under 2 hours are free with a visitor pass, which can be obtained by leaving a credit card or license at the Resort Office. Stays over 2 hours incur a $10 per person per day fee. All visitors must check in and follow resort rules.

Yes. Quiet hours are from 11 PM to 7 AM and are enforced by staff and local police. Please be respectful of your neighbors.

Yes. We prioritize a safe, clean, and family-friendly environment with quiet hours, guest policies, and friendly staff to support a secure stay. Our resort is securely gated, and gate hours are posted on the Emerald Isle RV Resort app and at the entrance.

Parents are responsible for their children’s safety and behavior at all times. Children should not ride bikes, scooters, or hoverboards after dark.

Yes, you can now make reservations online. Reservations can be made by clicking [Book Online]. To reduce wait times, we also use a call center that can assist when the office line is busy. The call center operates from 8 AM–8 PM EST and can be reached at 877-570-2267.

Yes. While we do our best to honor all site requests, we reserve the right to change your site at any time, although it rarely happens.

RV campsites: For stays 1 to 27 days, we allow full refunds for cancellations up to 2 days prior to your arrival date.

Rental accommodations: For stays 1 to 27 days, we allow full refunds for cancellations 7 days prior to your arrival date. For guests booking a stay in a rental accommodation located in California of 30 or fewer consecutive days, a full refund will be given for reservations cancelled within 24 hours of booking provided the reservation’s arrival date is at least 72 hours after the time of booking.

Long-term or seasonal stays: For stays 28 days to 184 days at an RV campsite or in a rental accommodation, if you cancel or change your reservation up to and including 45 days prior to your scheduled arrival date, we will issue a refund for the amounts paid by you. If you cancel your reservation and provide less than the required 45 days’ notice, you will forfeit your deposit amount. For guests booking a long-term or seasonal reservation in a rental accommodation in California (31 days to 184 days), if you cancel or change your reservation up to and including 45 days prior to your scheduled arrival date, we will issue a refund for the amounts paid by you. If you cancel your reservation and provide less than the required notice, you forfeit your deposit amount.

Annual stays: Due to the strong demand for our extended-stay reservations (lasting 185 days or more) and the limited site availability at many of our campgrounds and resorts, we recommend securing an extended-stay site by placing a site holding deposit. This deposit can be made at your convenience and consists of a $150 site holding fee, which is fully refundable under the following terms and conditions. Should an Agreement for Use of RV Site for your extended stay not be fully executed within seven (7) business days (excluding weekends and federal holidays) following our receipt of your $150 site holding deposit, or within any additional time needed between the parties to finalize the Agreement, then the site holding deposit ($150) is fully refundable to your original form of payment. Once we issue your refund, it may take an additional 7-10 days for your financial institution to make funds available in your account. Please contact us at (855) 336-8892 if you have not signed an Agreement for Use of RV Site or received a refund within that time frame. Please note that the $150 site holding deposit secures a site at your selected campground or resort, but does not secure a specific site. A manager or other employee working at that campground or resort should reach out to you after you make the $150 site holding deposit to discuss site location and the execution of an Agreement for Use of RV Site. In order to sign an Agreement for Use of RV Site allowing an extended stay at a campground or resort, you must meet residency requirements for seasonal or annual stays. If you become an annual guest pursuant to an executed Agreement for Use of RV Site, the $150 site holding deposit will then be applied to either the administrative fee (if applicable), or will be credited towards the annual site payment. Advertised rates do not include taxes and fees. Electricity is not included for stays of 30 days or longer. Usage of any seasonal or annual site may be limited to dates that the campground or resort is open. While, if you become a seasonal or annual guest pursuant to an Agreement for Use of RV Site, you may leave your RV on the site year-round, there are restrictions that limit the amount of time you may occupy your RV on the site that vary by campground and resort. Open dates and length of stay vary by campground and resort. Must be a current Thousand Trails member or purchase a Camping Pass membership in connection with seasonal or annual stays at Thousand Trails campground. Amenities vary by campground and resort. Please discuss details with the manager of the campground or resort that you select. Start the process for your longer stay by following this link.

Yes! We offer seasonal long-term leasing with 6-month (May 1–Nov 1) and 9-month (Mar 1–Dec 1) options. Learn more here

Choose from full-hookup RV sites (up to 50 feet), water and electric RV sites (up to 30 feet), or water and electric tent sites. All sites are completely grassy and include a picnic table. Our full-hookup RV sites include water, sewer, and 30/50 amp electric connections.

Yes, most of our sites are pull-thru. Our staff will escort you to your site at check-in and are available to assist as needed.

No. Only gas hot water heaters are allowed. Electric water heaters are prohibited on resort property.

Yes! We allow up to 3 pets per site. Pets must be on a leash no longer than 6 feet and may not be left unattended. Aggressive dogs are not allowed. Please clean up after your pets and follow posted pet policies.

Yes. Pets are not allowed in buildings or the pool area. Doggy waste stations are provided, and digging is prohibited. Violations may result in fines.

Yes! We have three private beach access points—two of which are wheelchair accessible.

Yes, our 70-foot swimming pool and splash pad are located near the Resort Office. Pool rules and seasonal hours are posted at the gates.

Yes, we provide free basic WiFi throughout the resort. Due to high device volume, it is not suitable for streaming or large downloads.

Our digital cable offers over 60 channels. Bring a coaxial cable to connect. Instructions for setup are available at check-in.

Yes, our laundry is located in the Red Section bathhouse. Machines are coin-operated and high-efficiency. Wash cycles are $6 and dryers cost $1 per 10 minutes. A folding station and coin machine are also available.

Our store carries a wide variety of camping essentials. The Emerald Isle Wine Market offers fine wine, craft beer, snacks, and weekly tastings.

Yes, golf carts are available to rent through the resort. All drivers must be licensed. Carts must be registered with proof of insurance and display a valid parking pass. No driving after midnight. If you bring your own golf cart, it must be electric, and you must provide proof of liability insurance.

Leave bagged trash beside the road at your site by 11:30 AM or 5:30 PM. No trash should be left out after 5 PM. Oversized items will not be collected.

Yes. We offer LP gas refills for portable tanks and motorhomes. Pay at the Resort Office.